Policy
Returns & exchanges
How to send something back, and what cannot be returned.
Draft - for owner review, not legal advice
This page was written to give the storefront something functional to link to. It has not been reviewed by a lawyer and must not be published as-is.
The window
You can return an unworn piece within 14 days of delivery for a refund, or within 30 days for an exchange or store credit.
Pieces must come back unworn, in their original packaging, with any tags still attached.
What cannot be returned
For hygiene reasons, earrings cannot be returned once the sealed packaging has been opened, unless they are faulty.
Engraved or otherwise personalised pieces cannot be returned unless they are faulty.
Charm Bar builds are assembled to order. They can be returned complete, but individual charms cannot be returned separately.
Faulty pieces
If a piece tarnishes, discolours or fails structurally within 12 months of ordinary wear, email us with photographs and your order number and we will replace it.
Damage from impact, chemical exposure beyond ordinary use, or attempted repair is not covered.
How to start a return
Email us with your order number and what you would like to do. We will reply with a return address and instructions.
Refunds are issued to the original payment method once the return arrives and passes inspection, normally within 5 working days.
Open questions for the owner
- Confirm the return window and whether refund and exchange windows really differ.
- Confirm who pays return postage - customer, Fioraa, or Fioraa only for faulty items.
- Confirm the warranty period and exactly what it covers.
- Confirm the earring hygiene exclusion is how you want it worded.
- Check the whole page against the Consumer Protection (E-Commerce) Rules, 2020.